Some terms and Conditions - just to know where we all stand…..

Our desire is for you to have the very best experience of the Hunter Valley, our accommodations, dining and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during and after your stay.

Tour Fees are per person - twin share

All Tour bookings assume two people will share a room. If you wish to travel alone, you may make sure by asking for the single supplement at the time of booking. Depending on the occupancy at the time of making the booking, we may be able to meet your needs, and we will advise you of this at the time and the amount of the single supplement. During peak periods this may not be possible.

For guests who are Dogs……

Dogs and Puppies are warmly welcomed on the condition they are trained and house-broken. You are responsible for the dog/puppy behaviour on the premises. By bringing your dog onto the premises you confirm you are indemnifying Vino Paw Tours, Vacy Hunter Valley Lodge and their staff, officers, employees and agents against all and any claims arising in relation to your dog.

Please do not leave your dog alone in your room, and control your dog on a leash when outside and on the Lodge grounds. You are responsible for your dog’s behaviour and control.

Please advise us if your dog has an accident in the room, so targeted cleaning using enzymes to eliminate odours and avoid a repeat performance can be performed.

Please do not allow your dog onto furniture or beds. If you need a dog bed please ask us for one.

Please do not wash your dog in the room. A dog wash/shampoo/dry service can be arranged with notice.

Usually a Cleaning Service charge of $29 would be applied if your dog stays with you, however this is included in your Tour. If there is a need for ‘Deep’ Cleaning (due to 'accidents') a Extra Cleaning Service charge of $29 will be applied.

Cancellations
We understand plans change. Should you need to cancel your reservation we ask that you advise us at least 14 days prior to your arrival date. Cancellations within this period will incur a cancellation fee equal to the total Package fee which will be applied to your credit card. We STRONGLY recommend you take out appropriate travel insurance.

Deposits
A non refundable amount of 30% of the total tour fee will be payable at the time of booking secured by credit card, and the balance is due two weeks prior to your tour. Unless you have paid the deposit, your Tour is unconfirmed.

Accepted Payment Methods
We accept MasterCard, Visa, Diners Club and American Express. Please note that a $20 postage fee applies and a credit card surcharge of 1.5% for Mastercard, Visa, American Express and a surcharge of 2.25% for Amex and Diners

Non-arrival
Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the cancellation charge will be applied to your credit card.
After check-in, should you shorten your stay, this will be treated as a cancellation and full payment will be charged. We STRONGLY recommend you take out appropriate travel insurance.

Local Taxes
All guest expenses are subject to Goods & Services Tax of 10.0% which is included in Tour Prices or ancillary prices quoted.

Gratuities and Service Charges
Tips and gratuities to our team members are at our guest’s discretion and we do not apply any compulsory service charges.

Smoking
We do not permit smoking within our guest rooms and smoking within enclosed public areas is against the law in NSW and room smoke detectors are fitted in accordance with regulation; there are ample outdoor areas throughout the property where smoking is permitted. A sanitisation fee of one additional night’s accommodation or package fee will be charged where smoking occurs within a guest room.

Small Pets and Animals
No animals other than the dogs you bring on Tour are allowed within our guest rooms.

Additional Guests
Unless otherwise specified all accommodation and packages rates quoted are based on twin share occupancy. Please contact our Reservations Team regarding rates for additional guests.

Children
Children under 12 years of age may not stay in any room without an Adult present.
Persons aged over 2 will be charged Extra Person fee for each person.

Group Bookings
If guests requiring four or more rooms are travelling together we request notification in advance so that we can assist our guests to check-in in the best possible manner. We like to personally welcome all group members and to provide the utmost friendly and personal service. We welcome the opportunity to assist your party with advice on local activities, events and entertainment, special experiences and even airport transfers.

Environmental Policy
We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.

Disputes and Claims
Any controversy, dispute or claim arising out of or in connection with these policies shall come under the jurisdiction of the courts of New South Wales.

Changes to Vino Paw Tours Policies
These Policies are subject to change without notice – latest update August 2022